Top General Rental Questions
We have very low fair rates compared to our competitors!
The average delivery rate is $15-30.
To check your rate, go through the online booking process or call us at 708-506-0865.
Tables & Chairs can be set up at an extra charge. Each table is $3.99 & each chair is $1.49. for Please call us for this service (before or after you book).
Check other specific questions below for your answer!
Check other specific questions below for your answer!
We guarantee your equipment to be in very presentable form. In other words, if you have a very important Suit & Tie event, and you expect the rented equipment to be in great condition, we're the company for you!
As for inflatables, we guarantee it to be SPOTLESS on the inside! This is because we clean every inflatable onsite after every use. We sanitize equipment with disinfectants that kill 99.9% of bacteria.
We promise you won't be disappointed!
Top Tents/Tables/Chairs Questions
The following answers apply to any rentals that include tents, tables & chairs, unless you're also renting an inflatable.
If your party is on the weekend, we deliver on Friday & pick up the equipment back on Monday.
If your party is on a weekday, we deliver the day before your party starts & pick the equipment back up the day after your event.
We do this AT NO EXTRA CHARGE! You heard that right. Why? Because throwing a party is chaotic & we want to make your day easier. This way, you'll have enough time to run busy errands and decorate. It also ensures that everything always goes smooth!
We're happy to accommodate...again at no extra charge.
While other companies charge extra for things like this, we're understanding & fair.
Things can get complicated and we would love to help you figure it out!
We will give you a call the day before delivery & give you a 3 hour delivery window.
We'll guarantee to arrive any time within that 3 hour window.
To make your life easier, we'll contact you 30 minutes before we arrive for a heads up!
For tents, it'll tell you how many people each tent fits!
For tables, it'll tell you how much each table seats!
We will contact you on Thursday to give you your 3-hour window.
Maybe we'll say, "3-6 pm".
Well, come Friday, we may show up at 4:50 or 5:30 or even 6:00 sharp!
Finally, come Monday, we'll go to the party location, load the equipment into our trucks, and be on our way!
That's it!
For delivery, someone must be present but does not have to be you!
As for pick up, no one has to be there!
Actually, we're ninjas!
After your party is completed, we'll go to the set up location & load everything back into our truck. No one needs to be present.
By ninjas I mean we respect your privacy and so we go in & out without disturbing you. Because you've had a long day, now it's time to relax!
Step 1: Since you wont be there to sign the contract, you can do it electronically. To do this, scroll down in your email receipt & click on "Click Here To Sign Your Contact".
Step 2: If your'e paying cash, make sure you give the person the balance as the full balance must be paid upon delivery, NOT pick up! If you're paying with card on file, we'll automatically run it for you.
Step 3: Call us & tell us the person who will be presents name & number, just in case we need to contact them.
Step 4: Keep in mind you will need to leave the credit card you paid the deposit with along with an ID as they must present them to the delivery for confirmation.
Call our office & we'll work it out.
We want this to be as easy as possible on you, so don't sweat it!
Inflatable Rental Questions
Sometimes we may need to pick the bouncer up the following day. Of course you will not get charged extra for this.
All other equipment have different policies. Please check other questions!
Corporations, Schools, and non-profits may pay in check.
Deposits are fully refundable if you cancel your order due to very bad weather conditions.
Any other reason to cancel will result only in the deposit being transferred as store credit that may be used for any other day .
Please inform us ASAP, as transferring days are not guaranteed due to availability.
Deposits are fully refundable if you cancel your order due to very bad weather conditions.
Any other reason to cancel will result only in the deposit being transferred as store credit that may be used for any other day .
Please inform us ASAP, as transferring days are not guaranteed due to availability.
Please note we typically need 2 more feet of clearance the actual size of the unit.
When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump.
If you have stairs or a tiered backyard, please call our office to discuss options for setup.
So go ahead with the online booking process to see of any requirements.
Privacy Policy
Your safety, security, and privacy are extremely important to us.
We guarantee that your Credit Card transactions are safe and secure. We also guarantee the safety of any information you provide us. Every detail you give us stays between us. We do not & will not ever share it with any out side third parties. As a result, we will always make sure that any information you elect to provide us is kept confidential. We pledge that we will never provide that information to anyone else.
Official Privacy Policy Statement:
For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that our customers add to their shopping cart.
If you supply us with your postal address or telephone numbers on-line during your order, you will only receive postal or telephone contact from us with information regarding orders you have placed on-line.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01.
Is it really safe for me to use my credit card?
Yes it is. Shopping at BIC Party Rentals is extremely safe. We guarantee you 100% safety when you use your credit card with us. You must be on our secure server software on a completely separate compartment of our system and your computer must accept cookies or you will be unable to order. That way we are able to guarantee your credit card purchase. You will never have to pay for any unauthorized charges made to your card as a result of shopping with us at BIC Party Rentals
What makes it so safe?
Technology is secure and stable: The software we use in the order compartment of our system (SSL) is the standard for this industry. All of the major browsers support it and promote how well it works at their web sites and in their software. The software takes the data that you provide and encrypts it in a special coding system that can only be interpreted by our system in our office. This system is actually safer than giving it out over the telephone or sending a fax.
All the big guys are using the same software: Companies like Amazon.com, AT&T, Dell Computers, etc. are using the same software. They have millions of customers who safely shop without experiencing credit card fraud. Since we started, we have had thousands of customers order without any credit card fraud at all. You can feel comfortable that the same precautions taken at the big companies are being taken here to ensure your card's safety.
Credit Card Guarantee
Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, BIC Party Rentals will reimburse you for that amount, up to the full $50.00. BIC Party Rentals will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with BIC Party Rentals while using our SSL secure server.
In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.