Frequently asked questions
Q: Does the price include set up and delivery?
Delivery Depends on your location. The only town that qualifies for free delivery is Bridgeview IL. All other town range based on distance. The average delivery rate is $15-25. Call us if you would like to know your delivery charge or go through the online booking process.
Q: Do you deliver to other cities?
Q: How long do I have the bouncer for?
Please call for info on tents, tables & chairs
When do you delivery my unit?
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
Q. What if I need to add/remove items?
Q: What about parks? Do parks have electricity?
Q: What payments do you take?
Corporate & Schools, and non-profits may pay in check.
Q: What if we need to cancel?
Deposits are fully refundable if you cancel your order due to weather conditions. Any other reason to cancel will result only in the deposit being transferred as store credit that may be used for any other day (please inform us ASAP, as transferring days are not guaranteed.
Q: Do you require a deposit?
Q: How big are the jumps?
Q: What about the big jumps? Any special requirements?
Q: What surfaces do you set up on?
Q: Can we see a copy of your contract and safety rules?
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
Q: Do we have to keep it plugged in the entire time?
Your safety, security, and privacy are extremely important to us.
We guarantee that your Credit Card transactions are safe and secure. We also guarantee the safety of any information you provide us. Every detail you give us stays between us. We do not & will not ever share it with any out side third parties. As a result, we will always make sure that any information you elect to provide us is kept confidential. We pledge that we will never provide that information to anyone else.
If you supply us with your postal address or telephone numbers on-line during your order, you will only receive postal or telephone contact from us with information regarding orders you have placed on-line.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01.
Is it really safe for me to use my credit card?
Yes it is. Shopping at BIC Party Rentals is extremely safe. We guarantee you 100% safety when you use your credit card with us. You must be on our secure server software on a completely separate compartment of our system and your computer must accept cookies or you will be unable to order. That way we are able to guarantee your credit card purchase. You will never have to pay for any unauthorized charges made to your card as a result of shopping with us at BIC Party Rentals
What makes it so safe?
Technology is secure and stable: The software we use in the order compartment of our system (SSL) is the standard for this industry. All of the major browsers support it and promote how well it works at their web sites and in their software. The software takes the data that you provide and encrypts it in a special coding system that can only be interpreted by our system in our office. This system is actually safer than giving it out over the telephone or sending a fax.
All the big guys are using the same software: Companies like Amazon.com, AT&T, Dell Computers, etc. are using the same software. They have millions of customers who safely shop without experiencing credit card fraud. Since we started, we have had thousands of customers order without any credit card fraud at all. You can feel comfortable that the same precautions taken at the big companies are being taken here to ensure your card's safety.
Credit Card Guarantee
Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, BIC Party Rentals will reimburse you for that amount, up to the full $50.00. BIC Party Rentals will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with BIC Party Rentals while using our SSL secure server.
In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.